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Consumer evaluations of CSR authenticity: Development and validation of a multidimensional CSR authenticity scale

机译:CSR真实性的消费者评估:多维CSR真实性规模的开发和验证

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摘要

Authenticity is a critical concept affecting consumers' judgments of brands, as well as CSR programs. However, while much research has examined the impact of authenticity, there is less understanding regarding the dimensions that influence consumers' perceptions of authenticity, especially within the CSR domain. Thus, the purpose of this research is (1) to identify the dimensions of CSR authenticity and (2) to develop and validate a multi-dimensional scale to assess it. Our findings support a seven-dimensional scale with the following dimensions: community link, reliability, commitment, congruence, benevolence, transparency, and broad impact. In addition, our findings support the efficacy of CSR authenticity for predicting positive consumer attitudes and intentions toward the firm. Marketing implications are discussed.
机译:真实性是影响消费者对品牌判断以及CSR计划的关键概念。然而,虽然研究了很多研究已经检查了真实性的影响,但有关于影响消费者对真实性的看法的尺寸的理解,特别是在CSR域内。因此,本研究的目的是(1)以确定CSR真实性和(2)的尺寸,以开发和验证多维标度以评估它。我们的调查结果支持七维规模,具有以下尺寸:社区链接,可靠性,承诺,同时,仁慈,透明度和巨大影响。此外,我们的调查结果支持CSR真实性对预测肯定消费者态度和意图对公司的效果。讨论了营销影响。

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