• 主题
高级搜索  >
历史搜索 清空历史
首页> 外文期刊>Journal of Business Research >Beyond organisational support: Exploring the supportive role of co-workers and supervisors in a multi-actor service ecosystem
【24h】

Beyond organisational support: Exploring the supportive role of co-workers and supervisors in a multi-actor service ecosystem

机译：超越组织支持：探索同事和监事在多演员服务生态系统中的支持作用

获取原文
获取原文并翻译 | 示例
           
页面导航
  • 摘要
  • 著录项
  • 相似文献
  • 相关主题

摘要

Customer engagement in a value co-creation processes is an attractive proposition for firms as it closely mirrors consumer needs, encourages their participation in service consumption, improves their perception and reduces uncertainty and risk. This approach emphasizes the centrality of interaction among different actors within an ecosystem. Despite the critical role frontline employees play in customer engagement and relationship processes in a multi-actor system, there is a limited understanding of the role of co-workers and supervisors' support in addition to organisational support for achieving high levels of employee and consequently customer engagement as well as reducing sales employees' intention to quit. Using structural equation modelling and analyzing 481 employees' data from an Italian retail chain, this paper analyses the impact of organisational and social support on employees' job satisfaction, work engagement and intention to quit. Implications for theory and practice in value co-creation process in a multi-actor system are also discussed.
机译：客户参与价值共同创造过程是一个有吸引力的公司主张，因为它紧密反映了消费者需求，鼓励他们参与服务消费，提高他们的感知并降低不确定性和风险。这种方法强调了生态系统内不同行为者之间的相互作用的中心。尽管前线员工在多举行系统中的客户参与和关系流程中发挥着关键的角色，但除了实现高水平员工的组织支持之外，还有有限的了解，除了实现高水平的员工，并因此的客户订婚以及减少销售员工的戒烟意向。本文采用了来自意大利零售链的结构方程建模和分析了481名员工数据，分析了组织和社会支持对员工的工作满意度，工作参与和退出意图的影响。还讨论了对多功能多者系统中价值共生过程的理论和实践的影响。

著录项

相似文献

  • 外文文献
  • 中文文献
  • 专利
获取原文

客服邮箱：kefu@zhangqiaokeyan.com

京公网安备：11010802029741号 ICP备案号：京ICP备15016152号-6 六维联合信息科技 (北京) 有限公司©版权所有

  • 客服微信

  • 服务号