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首页> 外文期刊>Journal of Business Research >Employees' attitudes toward corporate social responsibility programs: The influence of corporate frugality and polychronicity organizational capabilities
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Employees' attitudes toward corporate social responsibility programs: The influence of corporate frugality and polychronicity organizational capabilities

机译：员工对企业社会责任计划的态度：企业节俭和多档组织能力的影响

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摘要

Frontline employees must believe in corporate social responsibility (CSR) programs if they are to achieve their goals. In light of this, the current study explores which organizational capabilities and factors foster employees' positive attitudes toward CSR. Past research shows that organizational citizenship behavior (OCB) positively influences CSR effectiveness. We hypothesize that the organizational capabilities of frugality and polychronicity and the organizational factors of servant leadership and job satisfaction facilitate OCB. To test the proposed model, we collected data from a sample of 246 frontline employees across different industries. We rely on structural equation modeling to test our hypotheses. Findings suggest that firms should develop organizational values and managerial processes oriented to cautiously administer resources, practice corporate frugality, and develop polychronicity as core factors to cultivate OCB. These practices support positive attitudes toward CSR programs among frontline employees. The proposed moderating effects of managers' servant leadership and employees' job satisfaction receive support from the analysis. When managers inspire employees to serve internal and external customers, the positive relationship between OCB and CSR becomes stronger. Furthermore, when frontline employees feel satisfied with their jobs, the relationship between OCB and CSR strengthens. Post-hoc analysis from the proposed model suggests that OCB mediates the relationship between polychronicity and CSR.
机译：前线员工必须相信如果要实现目标，则必须相信企业社会责任（CSR）计划。鉴于此，目前的研究探讨了哪些组织能力和因素促进员工对CSR的积极态度。过去的研究表明，组织公民行为（OCB）积极影响CSR效率。我们假设节俭和多档的组织能力以及仆人领导力和工作满意度的组织因素有助于OCB。为了测试拟议的模型，我们将数据从不同行业的246个前线员工的样本中收集数据。我们依靠结构方程建模来测试我们的假设。调查结果表明，企业应制定面向小心地管理资源，实践企业节俭，发展多重程度作为培养OCB的核心因素的组织价值观和管理程序。这些做法支持正面雇员之间对企业社会责任方案的积极态度。管理人员仆人领导和员工工作满意度的建议助长效应得到了分析的支持。当管理人员激励员工服务内部和外部客户时，OCB和CSR之间的积极关系变得更强大。此外，当前线员工对自己的工作感到满意时，OCB和CSR之间的关系加强。拟议模型的HOC分析表明，OCB介导多档和CSR之间的关系。

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