Triadic relationships in the context of services for animal companions

Roetzmeier-Keuper Julia; Hendricks nee Lerch Jennifer; Wuenderlich Nancy V.; Schmitz Gertrud

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Triadic relationships in the context of services for animal companions

机译：为动物陪伴提供服务时的三重关系

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Triadic service relationships comprise complex relationships in which not only the customer and provider are involved as partners but also other individuals with caregiving relationships with the customer. A triadic constellation may arise in the context of services for animal companions, for example, when veterinarians provide counsel and treatment to the animal companion and its owner. Through interviews with both owners of animal companions and providers of services for animal companions, this study explores typical constellations and characteristics of the three relationships in this service triad. In line with balance theory, the results show that four distinct types of triadic relationships exist in services for animal companions: the harmonious, the dysfunctional, the challenging, and the doubtful triad. The study highlights the potential conflicts and dynamics in the triads to advise providers on how to address customers depending on the types of triads to which they belong.

机译：三合一服务关系包括复杂的关系，其中不仅客户和提供者作为合作伙伴参与其中，而且还与其他与客户有护理关系的人进行合作。在为动物陪伴者提供服务的情况下，例如当兽医为动物陪伴者及其主人提供咨询和治疗时，三合会星座可能会出现。通过与动物同伴所有者和动物同伴服务提供者的访谈，本研究探讨了该服务三合会的典型星座和三种关系的特征。根据平衡理论，结果表明，在为动物陪伴服务时存在三种不同类型的三重关系：和谐的，功能失调的，具有挑战性的和可疑的三重关系。这项研究着重指出了三合会中潜在的冲突和动态，以根据其所属的三合会的类型为服务提供者提供如何应对客户的建议。

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来源
《Journal of Business Research》 |2018年第4期|295-303|共9页
作者
Roetzmeier-Keuper Julia; Hendricks nee Lerch Jennifer; Wuenderlich Nancy V.; Schmitz Gertrud;
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作者单位

Paderborn Univ, Dept Business Adm & Econ, Warburger Str 100, D-33098 Paderborn, Germany;

Univ Duisburg Essen, Mercator Sch Management, Chair Serv Management & Retailing, Lotharstr 65, D-47057 Duisburg, Germany;

Paderborn Univ, Dept Business Adm & Econ, Warburger Str 100, D-33098 Paderborn, Germany;

Univ Duisburg Essen, Mercator Sch Management, Chair Serv Management & Retailing, Lotharstr 65, D-47057 Duisburg, Germany;

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原文格式 PDF
正文语种 eng
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关键词
Triadic relationships; Balance theory; Pet-related services; Animal companions; Service relationship typology; Service triads;

机译：三重关系;平衡理论;宠物相关服务;动物同伴;服务关系类型学;三合会;

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Triadic relationships in the context of services for animal companions

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