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首页> 外文期刊>Journal of Business Research >Quality of consulting services and consulting fees
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Quality of consulting services and consulting fees

机译：咨询服务质量和咨询费用

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摘要

This study explores whether consulting service clients' degree of satisfaction can explain differences in consulting service fees to the same clients. By monitoring factors having a relationship with consulting fees as well as consulting service quality attributes, this study notes that client satisfaction with consulting team positively and strongly affects consulting fees. A dimension of consulting client satisfaction, which is not a consulting service quality attribute, is the factor that better explains consulting service pricing. This satisfaction dimension may allow consultants to charge higher fees through higher leverage while setting prices during contracting process. Clients' satisfaction with consulting firms appears to be unimportant in the consulting service market. Results emphasize that individuals' participation in consulting processes is essential for consulting firms to be able to single out their consulting services. (C) 2015 Elsevier Inc. All rights reserved.
机译：本研究探讨了咨询服务客户的满意度是否可以解释同一客户咨询服务费的差异。通过监视与咨询费用以及咨询服务质量属性有关的因素，本研究指出，客户对咨询团队的满意度会积极影响咨询费用。咨询客户满意度的维度（而不是咨询服务质量属性）是更好地解释咨询服务定价的因素。这种满意度维度可以允许顾问通过更高的杠杆率收取更高的费用，同时在签约过程中确定价格。客户对咨询公司的满意度似乎在咨询服务市场中并不重要。结果强调，个人参与咨询过程对于咨询公司能够选择其咨询服务至关重要。 （C）2015 Elsevier Inc.保留所有权利。

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