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首页> 外文期刊>Journal of consumer policy >Disabled People's Vulnerability in the European Single Market: The Case of Consumer Information
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Disabled People's Vulnerability in the European Single Market: The Case of Consumer Information

机译：残疾人在欧洲单一市场的漏洞：消费者信息的情况

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Abstract The United Nations Convention on the Rights of Persons with Disabilities (2006) recognizes access to consumer goods and services in the mainstream private market as essential for full participation in the society. It shapes the concepts of consumer participation and market accessibility around the social model of disability and does not make a distinction between disabled and non-disabled market participants. Meanwhile, the European Union and Member States do not recognize people with impairments as equal market participants. They see them as “vulnerable” consumers and classify impairment as one of the criteria for becoming a “vulnerable” participant in the European single market. This paper argues, however, that by shaping policy and market positions and actions around ableism, the European Union, Member States, and the private market prioritize non-disabled citizens and consumers and so construct people with impairments’ consumer vulnerability. To illustrate the case, empirical evidence from mystery shopping and qualitative interviews with consumers with impairments from Lithuania and the UK is used. Since consumer information is essential for informed choice and participation in the market, information provision about mainstream retail outlets and products is used as a case study.
机译：摘要“联合国残疾人权利公约”（2006年）认可对主流私营市场的消费品和服务获得充分参与社会的必要条件。它塑造了消费者参与和市场可访问性的概念，周围的残疾社会模式，并没有区分残疾和不残疾的市场参与者。与此同时，欧盟和成员国不承认人们作为平等市场参与者的障碍。他们认为他们是“脆弱的”消费者，并将损伤分类为成为欧洲单一市场的“脆弱”参与者的标准之一。然而，本文认为，通过塑造政策和市场的立场和行动，欧盟，会员国和私人市场优先考虑不残疾公民和消费者，因此构建障碍的人的消费者脆弱性。为了说明这种情况，使用了来自立陶宛和英国的消费者的神秘购物和定性访谈的经验证据。由于消费者信息对于知情选择和参与市场至关重要，因此将关于主流零售店和产品的信息提供的信息作为案例研究。

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