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首页> 外文期刊>Journal of consumer policy >Impact of Directive 2013/11/EU on Consumer ADR Quality: Evidence from France and the UK
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Impact of Directive 2013/11/EU on Consumer ADR Quality: Evidence from France and the UK

机译：指令2013/11 /欧盟对消费ADR质量的影响：来自法国和英国的证据

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One of the objectives of Directive 2013/11/EU was to promote high-quality consumer alternative dispute resolution (ADR) schemes in the European Union (EU) through the creation of certification processes and regular monitoring by Member States. To obtain and keep certification, ADR bodies must continuously comply with several binding requirements set down in the Directive testifying-among other things-of their impartiality, expertise, transparency, accessibility, as well as of the fairness, timeliness and effectiveness of their procedures. The objective of this regulatory architecture was to trigger some long-term effects on the procedural design and functioning of ADR bodies and to enhance their credibility and legitimacy vis-a-vis consumers and traders. As such, the new rules have aimed to respond to the criticisms sometimes expressed about the way ADR providers operate, in particular concerns regarding schemes' lack of independence, limited accountability and possible effects on due process. Yet, doubts have been expressed about the ability of the Directive to secure a consistent approach fully supporting high-quality ADR in the EU. This paper intends to test these doubts against facts and evidence. Based notably on replies to a questionnaire sent to Competent Authorities, it zooms in on experiences in two Member States, namely France and the United Kingdom (UK) (more specifically for the latter in the civil aviation and non-regulated sectors). It highlights how the binding quality criteria have been working in practice and the impacts that the Directive has had on ADR bodies in those Member States and sectors. It sheds light on several persisting issues, and makes some policy recommendations, which may be relevant for policymakers not only in France and the UK, but also in other Member States and at the EU level when further developing a sustainable framework for high-quality ADR. In 2019, the European Commission is expected to publish a report on the implementation of the Consumer ADR Directive in all Member States. This contribution may be viewed as a first small step in that direction.
机译：指令2013/11 /欧盟的目标之一是通过建立认证流程并通过成员国定期监测来促进欧洲联盟（欧盟）的高质量消费替代争议解决（ADR）计划。为了获得并保持认证，ADR机构必须不断遵守指令作证中规定的若干结合要求 - 以及其公正，专业知识，透明度，可访问性以及其程序的公平性，及时性和有效性。该监管架构的目标是引发对ADR机构的程序设计和运作的一些长期影响，并提高其可信度和合法性Vis-A-Vis消费者和贸易商。因此，新规则旨在响应有时对ADR提供商运作方式的批评，特别是关于计划缺乏独立性，有限的问责制和适当程序可能影响的疑虑。然而，已经表达了对指令确保一致方法完全支持欧盟的高质量ADR的能力的疑虑。本文打算对事实和证据进行测试。值得注意的是，在向主管当局发送问卷的回答中，它会放大两个会员国的经验，即法国和英国（英国）（更具体地为包括民用航空和非监管部门的后者）。它强调了约束质量标准如何在实践中工作以及指令在该成员国和部门在ADR机构上的影响。它阐明了几个持续存在的问题，并制定了一些政策建议，这可能与不仅在法国和英国的政策制定者相关，而且在其他成员国和欧盟级别的进一步发展高质量ADR的可持续框架时。 2019年，预计欧洲委员会将在所有会员国中发布关于消费者ADR指令的执行情况的报告。该贡献可以被视为沿这种方向的第一小步骤。

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