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Proactively Monitoring Departmental Clinical IT Systems with an Open Source Availability System

机译:使用开源可用性系统主动监控部门临床IT系统

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The goal of all radiology information technology (IT) support organizations is excellent customer service through the availability of critical clinical information services, such as picture archiving communication systems and radiology information systems. Despite these goals, IT support personnel often act like firefighters, reacting to each problem, but unable to prevent or predict other problems. Proactive support is always more desirable than reactive support. Warning signs may exist well before a technical issue becomes system wide or the user is affected. The objective for IT support organizations in health care should be to maximize system uptime by using proactive monitoring systems for failures and to automatically detect failures through systems management tools. We report on the implementation of Nagios, an open source monitoring tool, as an availability management system in a diagnostic imaging department and on customized applications and protocols specific to radiology needs.
机译:所有放射学信息技术(IT)支持组织的目标都是通过提供关键临床信息服务(例如图片存档通信系统和放射学信息系统)来提供出色的客户服务。尽管有这些目标,IT支持人员仍会像消防员一样对每个问题做出反应,但无法预防或预测其他问题。主动支持总是比被动支持更可取。在技​​术问题遍及系统或影响用户之前,可能已经存在警告信号。卫生保健中IT支持组织的目标应该是通过使用故障主动监视系统来最大化系统正常运行时间,并通过系统管理工具自动检测故障。我们报告了Nagios(开放源代码监视工具)在诊断成像部门中作为可用性管理系统的实施情况,并针对放射学需求量身定制了应用程序和协议。

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