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首页> 外文期刊>Journal of engineering and technology management >The role of social and intellectual capital in achieving competitive advantage through enterprise resource planning (ERP) systems
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The role of social and intellectual capital in achieving competitive advantage through enterprise resource planning (ERP) systems

机译：社会和知识资本在通过企业资源计划（ERP）系统获得竞争优势中的作用

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Enterprise resource planning (ERP) software merges a firm's data, information flows and business processes into a single package. Vendors argue that ERP provides an extremely useful strategic resource to enhance competitiveness and make it possible for a firm to leverage its other resources more effectively and efficiently. In addition, they allege that ERP encourages a system-wide perspective that is a basis for collaboration and a systems orientation. However, an examination of ERP systems using criteria established in research on resource-based views of the firm and chaos/ complexity theory indicates that these claims are overstated. Observation suggests that even if ERP is necessary to coordinate complicated, multifaceted operations, it is far from sufficient to promote a strong competitive position over the long term. Moreover, ERP systems fit best within mechanistic, clockwork organizations dominated by routine, highly programmed technologies and operations, yet it is the non-routine learning and change processes found in complex, self-organizing systems that enable firms to create distinctive competitive advantages from ERP outputs. ERP makes possible deep changes in relationships, culture, and behaviors that can be crucial sources of advantage in the knowledge economy, but the structures and cultures most able to achieve this level of change are a poor fit with ERP requirements. To reconcile this paradox, we propose a dual-core, loosely coupled organization that views ERP as an enabling technology to build and augment social and intellectual capital, rather than as an information technology (IT) solution for organizational inefficiencies. Propositions for using ERP as a foundation for social and intellectual capital formation are introduced. Implications for research and practice are discussed.
机译：企业资源计划（ERP）软件将公司的数据，信息流和业务流程合并到一个软件包中。供应商认为，ERP提供了极为有用的战略资源来增强竞争力，并使公司有可能更有效地利用其其他资源。此外，他们声称ERP鼓励整个系统的观点，这是协作和系统导向的基础。但是，对ERP系统的检查使用的是在对企业基于资源的观点和混乱/复杂性理论进行研究时建立的标准，表明这些主张被夸大了。观察表明，即使需要ERP来协调复杂的，多方面的操作，从长远来看，增强ERP的竞争力还远远不够。此外，ERP系统最适合以常规，高度编程的技术和运营为主导的机械发条组织，而正是在复杂的自组织系统中发现的非常规学习和变更过程，才使企业能够从ERP创造独特的竞争优势输出。 ERP使人际关系，文化和行为的深刻变化成为可能，这可能是知识经济中优势的关键来源，但是最能够实现这种变化水平的结构和文化与ERP要求不相称。为了解决这一矛盾，我们提出了一个双核，松散耦合的组织，该组织将ERP视为一种能够建立和增加社会和智力资本的支持技术，而不是一种针对组织效率低下的信息技术（IT）解决方案。介绍了使用ERP作为社会和智力资本形成基础的主张。讨论了对研究和实践的意义。

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