Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect

Kenneth L. Leonard

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Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect

机译：患者满意度是否对护理质量的变化敏感？霍桑效应的开发

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We introduce a new instrument to evaluate the impact of behavior on outcomes when the behavior may be a function of unobserved variables that also affect outcomes. The instrument is introduced through a test of patient sensitivity to increases in the qual

机译：当行为可能是还影响结果的未观察变量的函数时，我们引入了一种新的工具来评估行为对结果的影响。通过测试患者对质量增加的敏感性来引入该仪器

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来源
《Journal of health economics》 |2008年第2期|p.444-459|共16页
作者
Kenneth L. Leonard;
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作者单位

2200 Symons Hall, University of Maryland, College Park, MD 20742, United States;

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原文格式 PDF
正文语种 eng
中图分类 f;
关键词
patient satisfaction; health care quality; hawthorne effect; tanzania;

机译：患者满意度;医疗质量;山楂效应;坦桑尼亚;

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Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect

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