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首页> 外文期刊>The American journal of hospice and palliative care >Patient and caregiver satisfaction with end-of-life care: does high satisfaction mean high quality of care?
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Patient and caregiver satisfaction with end-of-life care: does high satisfaction mean high quality of care?

机译：病人和护理人员对临终护理的满意度：高满意度是否意味着高质量的护理？

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摘要

The purpose of this study was to determine patient and caregiver satisfaction with a hospice program of care. The setting for the study was a home-care hospice in the southeastern United States that provides a full range of services for patients with life-limiting illness and supportive services for family caregivers. Two Likert-type instruments were used to determine satisfaction with staff, communication, education, information provided, symptom management, promptness with service, and overall satisfaction. Some 321 patients and 443 caregivers completed surveys over a two-year period of time. Data indicates the majority of patients and their caregivers were very satisfied with hospice services and the care they received. Providing quality care at the end of life is the goal of hospice. Satisfaction with delivery of care, management of symptoms, and communication with staff are all components of quality care and contribute to quality of life.
机译：这项研究的目的是确定患者和护理人员对临终关怀计划的满意度。该研究的背景是美国东南部的一家家庭护理临终关怀医院，该医院为有生命限制疾病的患者提供全方位服务，并为家庭护理人员提供支持服务。使用两种李克特式工具来确定员工满意度，沟通，教育，所提供的信息，症状管理，服务及时性和整体满意度。在两年的时间里，大约321名患者和443名护理人员完成了调查。数据表明，大多数患者及其护理人员对临终关怀服务和所获得的护理非常满意。临终关怀的目标是在生命的尽头提供优质的护理。对提供护理的满意，对症状的管理以及与员工的沟通都是优质护理的全部内容，并有助于提高生活质量。

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