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Factors affecting the successful realisation of benefits from systems development projects: findings from three case studies

机译：影响成功实现系统开发项目收益的因素：三个案例研究的结果

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摘要

The return that organisations derive from investments in information systems and technology continues to disappoint. While there is a very significant body of literature on the factors that should facilitate a successful outcome from systems development, there is growing concern that these prescriptions are not having their desired effect. In this paper, we argue that the success of a systems development project should be measured in terms of its ability to deliver meaningful benefits, rather than the timely delivery of a technical artefact, and therefore organisations should adopt an explicit and proactive benefits realisation approach when investing in IT. Consequently, we sought to explore those actionable factors that might facilitate the effective realisation of benefits from systems development initiatives. Three organisations were identified that claimed to adopt a proactive approach to benefits realisation, and detailed studies of their systems development practices were conducted. Our analysis found that whilst one organisation had been successful in its adoption of a benefits realisation perspective, the other two had not, and this allowed us to identify those factors that helped to explain this difference in outcomes. In short, this paper makes an important contribution by identifying how a subset of traditional systems success factors might be enhanced, to give them a more explicit benefits realisation orientation. Moreover, it presents a coherent set of principles that can be used for deriving other factors and practices.
机译：组织从信息系统和技术投资中获得的回报仍然令人失望。尽管有很多关于应该促进系统开发成功的因素的文献，但是人们越来越担心这些处方没有达到预期的效果。在本文中，我们认为系统开发项目的成功应该以其提供有意义的收益的能力来衡量，而不是及时交付技术工件，因此，组织应在采取有效的方法时采用明确的，积极的收益实现方法。投资于IT。因此，我们试图探索那些可能有助于有效实现系统开发计划带来的收益的可行因素。确定了三个声称采用积极方法实现收益的组织，并对其系统开发实践进行了详细研究。我们的分析发现，尽管一个组织成功采用了收益实现的观点，而另两个组织却没有，并且这使我们能够确定有助于解释结果差异的因素。简而言之，本文通过确定如何增强传统系统成功因素的子集，从而为他们提供更明确的收益实现方向，做出了重要贡献。此外，它提出了一套连贯的原则，可用于推导其他因素和实践。

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