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首页> 外文期刊>Journal of Management in Engineering >Novel Approach to Satisfying Stakeholders in Megaprojects: Balancing Mutual Values
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Novel Approach to Satisfying Stakeholders in Megaprojects: Balancing Mutual Values

机译：满足大型项目利益相关者的新颖方法：平衡共同的价值观

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摘要

Stakeholder satisfaction in megaprojects has always been a critical concern in research and practice because of the dynamism, complexity, and uncertainty of the various relationships between the project and the stakeholder community. The most successful outcome for a megaproject would be achieved when it creates values fairly for stakeholder community to satisfy them. Therefore, because of the resource constraints, megaprojects should create value for stakeholders proportional to the value that they put into it. This article proposes a framework for priority setting in stakeholder engagement based on the balance of mutual value creation between the megaproject and stakeholder community. In this way, we developed an innovative and systematic approach by drawing on stakeholder theory, value creation theory, expectation disconfirmation theory, and fuzzy set theory while adopting from data envelopment analysis (DEA) concepts. This study contributes to the theory and practice of engineering management by examining stakeholder engagement to satisfy stakeholders fairly in megaprojects. Particularly, this study categorizes stakeholders based on the proportion of their salience to expectations to three main types: Modest, Fair, and Demanding. This typology will provide a road map for managers to prioritize the responses to stakeholders' expectations. Finally, we applied the proposed approach for a real case of a megaconstruction project (MCP).
机译：由于项目与利益相关者社区之间各种关系的动态性，复杂性和不确定性，大型项目中的利益相关者满意度一直是研究和实践中的关键问题。如果大型项目能够为利益相关者社区公平地创造价值，使他们满意，则将能够取得最成功的成果。因此，由于资源的限制，大型项目应该为利益相关者创造与他们投入的价值成比例的价值。本文提出了一个基于大型项目与利益相关者社区之间的共同价值创造平衡的利益相关者参与优先制定框架。通过这种方式，我们在借鉴数据包络分析（DEA）概念的基础上，利用利益相关者理论，价值创造理论，期望不肯定理论和模糊集合理论，开发了一种创新的系统方法。这项研究通过检查利益相关者的参与程度来公平地满足大型项目中的利益相关者，从而为工程管理的理论和实践做出了贡献。特别是，本研究根据利益相关者对期望的显着性比例将其分类为三种主要类型：谦虚，公平和苛刻。这种类型将为管理人员提供一个路线图，以便优先考虑对利益相关者期望的响应。最后，我们将建议的方法应用于大型建筑项目（MCP）的实际案例。

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