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首页> 外文期刊>Journal of management information systems >The Impact of Influence Tactics in Information System Development Projects: A Control-Loss Perspective
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The Impact of Influence Tactics in Information System Development Projects: A Control-Loss Perspective

机译：影响策略在信息系统开发项目中的影响：控制损失观点

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摘要

Information systems development (ISD) projects are prone to high levels of failure. One of the major reasons attributed to these failures is the inability to harmonize values held by a diverse set of participants in an environment that is characterized by uncertainty due to changing requirements. In this paper, we focus on a relational approach to achieve congruence between a project manager and a team member with respect to influence tactics. Constructs of perceptual congruence and communication congruence that reflect a level of agreement and degree of shared understanding between the project manager and team members are described. A congruence model is constructed and tied to an intermediate outcome variable of control loss. One hundred and thirteen dyadic pairs of project managers and team members are surveyed in order to test the model. The results indicate that having strong relational equity and common understanding can minimize control loss. It is important to consider the perspectives of both the project manager and a team member while formulating and assessing monitoring strategies to promote the success of an ISD project. Especially, encouraging team members to discuss disagreements constructively can motivate them to perform better and keep things under control. Finally, it is critical to address the performance problems as they occur rather than wait until the completion of the project.
机译：信息系统开发（ISD）项目容易出​​现严重故障。导致这些失败的主要原因之一是无法在因需求变化而导致不确定性的环境中协调各种参与者所持有的价值观。在本文中，我们关注于一种关系方法，以实现项目经理和团队成员在影响策略方面的一致性。描述了感知一致性和沟通一致性的构建，这些构建反映了项目经理和团队成员之间的共识程度和共识的程度。构建一个一致性模型，并将其与控制损失的中间结果变量联系在一起。调查了113对项目经理和团队成员，以测试模型。结果表明，拥有强大的关系公平性和共同理解可以将控制损失降至最低。在制定和评估监控策略以促进ISD项目成功时，考虑项目经理和团队成员的观点非常重要。特别是，鼓励团队成员建设性地讨论分歧可以激发他们更好的表现并使事情得到控制。最后，解决出现的性能问题而不是等到项目完成才是至关重要的。

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