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首页> 外文期刊>Journal of management information systems >How Social Capital Among Information Technology and Business Units Drives Operational Alignment and IT Business Value
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How Social Capital Among Information Technology and Business Units Drives Operational Alignment and IT Business Value

机译：信息技术和业务部门之间的社会资本如何驱动运营一致性和IT业务价值

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摘要

It is widely acknowledged that information technology (IT) and business resources need to be well aligned to achieve organizational goals. Yet, year after year, chief information officers still name business-IT alignment a key challenge for IT executives. While alignment research has matured, we still lack a sound theoretical foundation for alignment. Transcending the predominantly strategic executive-level focus, we develop a model of "operational alignment" and IT business value that combines a social perspective of IT and business linkage with a view of interaction between business and IT at nonstrategic levels, such as in daily business operations involving regular staff. Drawing on social capital theory to explain how alignment affects organizational performance, we examine why common suggestions such as "communicate more" are insufficient to strengthen alignment and disclose how social capital between IT and business units drives alignment and ultimately IT business value. Empirical data from 136 firms confirms the profound impact of operational business-IT alignment, composed of social capital and business understanding of IT, on IT flexibility, IT utilization, and organizational performance. The results show that social capital theory is a useful theoretical foundation for understanding how business IT alignment works. The findings suggest that operational alignment is at least as important as strategic alignment for IT service quality; that managers need to focus on operational aspects of alignment beyond communication by fostering knowledge, trust, and respect; and that IT utilization and flexibility are appropriate intermediate goals for business-IT alignment governance.
机译：众所周知，信息技术（IT）和业务资源需要很好地保持一致以实现组织目标。然而，年复一年，首席信息官仍将业务与IT的结合列为IT高管面临的主要挑战。尽管对齐研究已经成熟，但我们仍然缺乏扎实的理论基础。超越主要以战略执行人员为重点的业务，我们开发了“运营一致性”和IT业务价值模型，该模型结合了IT的社会视角和业务联系以及非策略级别的业务与IT之间交互的观点，例如涉及正式员工的日常业务运营。利用社会资本理论来解释一致性如何影响组织绩效，我们研究了为什么“更多交流”这样的常见建议不足以加强一致性，并揭示了IT与业务部门之间的社会资本如何推动一致性以及最终实现IT业务价值。来自136家公司的经验数据证实，由社会资本和企业对IT的理解组成的业务与IT的协调对IT灵活性，IT利用率和组织绩效具有深远的影响。结果表明，社会资本理论是理解业务IT一致性工作原理的有用理论基础。研究结果表明，运营调整至少与IT服务质量的战略调整同等重要。管理人员需要通过培养知识，信任和尊重来集中精力于沟通之外的协调方面；并且IT利用率和灵活性是业务与IT协调治理的适当中间目标。

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