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Virtual harassment: media characteristics role in psychological health

机译：虚拟骚扰：媒体特征在心理健康中的作用

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Purpose - Using the stressor-strain model and media richness theory, this study seeks to investigate the relationship between receiving a harassing message via computer-mediated communication and psychological health. Design/methodology/approach - A sample of 492 individuals completed an online questionnaire. Three media characteristics are examined as potential moderators: media richness, anonymity of the harasser, and location where the victim received the harassing message. Findings - The results suggest that virtual harassment is associated with diminished psychological health (both directly and mediated by fear of future harassment), and each media characteristic plays a role in understanding the level of fear of future harassment. Anonymity and location moderate the mediator's (fear) role in the stressor-strain model. Research limitations/implications - This research addresses the need for explicit testing of the differentiating factors of various forms of workplace aggression as moderators. Specifically, media characteristics are relevant in the psychological experience of virtual harassment. Practical implications - Virtual harassment appears to occur more frequently than face-to-face harassment, and often the two forms co-occur. Implications for EAP counselors, computer usage and harassment policies are discussed. Originality/value - This study is the first to examine how media richness, anonymity and location of harassing message impacts the individual outcomes of workplace non-sexual virtual harassment. The results indicate that, while related to face-to-face harassment, virtual harassment appears to have more nuanced considerations for both practitioners and researchers.
机译：目的-利用压力-应变模型和媒体丰富度理论，本研究旨在研究通过计算机介导的交流接收骚扰信息与心理健康之间的关系。设计/方法/方法-492个样本中有一个完成了在线问卷调查。作为潜在主持人，检查了三种媒体特征：媒体丰富度，骚扰者的匿名性以及受害者收到骚扰消息的位置。研究结果-结果表明，虚拟骚扰与心理健康状况下降有关（直接或由对未来骚扰的恐惧介导），并且每种媒体特征都在理解对未来骚扰的恐惧程度方面发挥作用。匿名和位置减轻了调解人-压力模型中调解人的（恐惧）作用。研究的局限性/含意-这项研究解决了对主持人各种形式的工作场所攻击的差异化因素进行显式测试的需求。具体而言，媒体特征与虚拟骚扰的心理体验有关。实际意义-虚拟骚扰似乎比面对面骚扰的发生频率更高，而且两种形式常常同时发生。讨论了对EAP顾问，计算机使用和骚扰政策的影响。原创性/价值-这项研究是第一个研究媒体丰富度，匿名性和骚扰信息位置如何影响工作场所非性虚拟骚扰的单个结果的方法。结果表明，尽管虚拟骚扰与面对面的骚扰有关，但对于从业者和研究人员而言，似乎都有更多细微的考虑。

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