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首页> 外文期刊>Journal of organizational behavior management >Business Activity Monitoring: Real-Time Group Goals and Feedback Using an Overhead Scoreboard in a Distribution Center
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Business Activity Monitoring: Real-Time Group Goals and Feedback Using an Overhead Scoreboard in a Distribution Center

机译：业务活动监视：实时小组目标和使用配送中心中开销记分板的反馈

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Address correspondence to Dr. Timothy D. Ludwig, Department of Psychology, Appalachian State University, Boone, NC 28692, USA. li-mail: ludwigtd@appstate.cduCompanies operating large industrial settings often find delivering timely and accurate feedback to employees to be one of the toughest challenges they face in implementing performance management programs. In this report, an overhead Scoreboard at a retailer's dis-tribution center informed teams of order selectors as to how many tasks were completed, how many tasks were in queue, and how their team performance measured up against engineered labor standards. Results indicated that group-based immediate feedback can have a substantial impact on performance. Productivity for order selectors (n =36) assigned to four pick zones increased by an average of 10.25% after intervention. The role of the Organizational Behavior Management experimenter and prac-titioner in linking business activity monitoring and engineered labor standards in order to accelerate key operational processes was examined.
机译：与美国北卡罗来纳州布纳市阿巴拉契亚州立大学心理学系蒂莫西·路德维希（Timothy D. Ludwig）博士的通讯录。 li-mail：ludwigtd@appstate.cdu在大型工业环境中工作的公司经常发现向员工提供及时，准确的反馈是他们实施绩效管理计划时面临的最严峻挑战之一。在此报告中，零售商配送中心的高架记分板告知订单选择器团队完成了多少任务，排队中有多少任务以及他们的团队绩效如何根据工程劳工标准进行衡量。结果表明，基于小组的即时反馈可能会对绩效产生重大影响。干预后，分配给四个拣货区的订单选择器（n = 36）的生产率平均提高了10.25％。研究了组织行为管理实验人员和实践者在将业务活动监控和工程劳工标准联系起来以加速关键运营过程中的作用。

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