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首页> 外文期刊>Journal of organizational behavior >Being trusted: How team generational age diversity promotes and undermines trust in cross-boundary relationships
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Being trusted: How team generational age diversity promotes and undermines trust in cross-boundary relationships

机译：被信任：团队代际年龄的多样性如何促进和破坏对跨界关系的信任

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摘要

We examine how demographic context influences the trust that boundary spanners experience in their dyadic relationships with clients. Because of the salience of age as a demographic characteristic as well as the increasing prevalence of age diversity and intergenerational conflict in the workplace, we focus on team age diversity as a demographic social context that affects trust between boundary spanners and their clients. Using social categorization theory and theories of social capital, we develop and test our contextual argument that a boundary spanner's experience of being trusted is influenced by the social categorization processes that occur in dyadic interactions with a specific client and, simultaneously, by similar social categorization processes that influence the degree to which the client team as a whole serves as a cooperative resource for demographically similar versus dissimilar boundary spanner-client dyads. Using a sample of 168 senior boundary spanners from the consulting industry, we find that generational diversity among client team members from a client organization undermines the perception of being trusted within homogeneous boundary spanner-client dyads while it enhances the perception of being trusted within heterogeneous dyads. The perception of being trusted is an important aspect of cross-boundary relationships because it influences coordination and the costs associated with coordination. (c) 2015 The Author Journal of Organizational Behavior Published by John Wiley & Sons Ltd
机译：我们研究了人口统计背景如何影响边界扳手在与客户之间的二元关系中所经历的信任。由于年龄的显着性作为人口统计学的特征，以及年龄多样性和工作场所中代际冲突的日益普遍，我们将团队年龄多样性作为影响边界扳手与其客户之间信任度的人口统计学社会背景。使用社会分类理论和社会资本理论，我们开发并测试了上下文论证，即边界扳手的受信任经历受与特定客户的双向交互中发生的社会分类过程的影响，同时也受到类似社会分类过程的影响这会影响客户团队整体上作为人口统计学上相似或不同的边界扳手-客户二元组的合作资源的程度。通过使用来自咨询行业的168位高级边界扳手的样本，我们发现客户组织的客户团队成员之间的世代多样性破坏了在同质边界扳手-客户二元组中被信任的感知，同时增强了在异类二元组中被信任的感知。 。被信任的感觉是跨边界关系的重要方面，因为它影响协调和与协调相关的成本。 （c）2015年《约翰·威利父子有限公司》出版的《组织行为学杂志》

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