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Tacit Knowledge, Lessons Learnt, and New Product Development

机译：隐性知识，经验教训和新产品开发

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摘要

New product development (NPD) is a complex activity that is dependent on knowledge and learning. Much of the knowledge generated in NPD is tacit; it is difficult to express, connected with problem solving, and dependent on the interactions within teams. Post-project reviews (PPRs) are recognized as a highly effective mechanism for stimulating learning in NPD teams but, surprisingly, neither the typical "lessons learnt" that emerge from PPRs nor the role of tacit knowledge in NPD learning have previously been studied. To address this gap, five in-depth case studies were conducted at leading German companies. Three main sources of data were used: interviews with experienced NPD personnel using repertory grid technique, inspection of company process and project documentation, and observations of PPR discussions. Systematic coding of the qualitative data was conducted by two researchers working in parallel and verified through checks involving independent researchers. The coding process identified the lessons learnt and also the usage of metaphors and stories (which signifies tacit knowledge generation).
机译：新产品开发（NPD）是一项复杂的活动，它依赖于知识和学习。 NPD中产生的许多知识都是隐性的。很难表达，与问题解决相关并且依赖团队内部的互动。项目后审查（PPR）被认为是激发NPD团队学习的一种高效机制，但是令人惊讶的是，以前从未研究过PPR所产生的典型“经验教训”，也没有研究隐性知识在NPD学习中的作用。为了弥补这一差距，在领先的德国公司进行了五次深入的案例研究。使用了三个主要数据源：使用库格式技术与经验丰富的NPD人员进行访谈，检查公司流程和项目文档以及观察PPR讨论。定性数据的系统编码由两名并行研究的研究人员进行，并通过涉及独立研究人员的检查进行了验证。编码过程确定了所汲取的教训以及隐喻和故事的使用（表示隐性知识的产生）。

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  • 来源
    《Journal of product innovation management》 |2011年第2期|p.300-318|共19页
  • 作者

    Keith Goffin; Ursula Koners;

  • 作者单位

    Keith Goffin, Cranfield School of Management, Cranfield, UK MK43 OAL.;

    Keith Goffin, Cranfield School of Management, Cranfield, UK MK43 OAL.;

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