Executive summary of 'The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees'

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Executive summary of 'The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees'

机译：执行摘要“关系纽带对一线员工情绪疲惫和离职意图的影响”

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Back home from work you grab a glass of wine if you are so inclined, flop down in the easy chair, and, in answer to the question "Had a hard day?", you say "You bet! It's tough being nice to people all day". So, you are obviously not a soldier facing enemy fire, a surgeon with lives in your hands, a policeman confronting a violent criminal, a prison guard, a firefighter or a football referee. Being a frontline service employee with a responsibility for being friendly to the customers might not be as tough as some jobs, but it has its own hazards and frustrations.

机译：下班回家后，如果您倾向倾斜，可以喝一杯酒，在安乐椅上俯卧，然后回答“今天过得很辛苦？”这个问题，您说：“您敢打赌！对人友善很难一整天”。因此，您显然不是面对敌方火力的士兵，手中没有生命的外科医生，面对暴力罪犯的警察，狱警，消防员或足球裁判。作为负责与客户友好的一线服务员工，可能不像某些工作那么艰难，但它有其自身的危害和挫折感。

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《Journal of Services Marketing》 |2014年第4期|347-347|共1页
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1. The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees [J] . Edward Shih-Tse Wang Journal of Services Marketing . 2014,第4期

机译：关系纽带对一线员工情绪疲惫和离职意图的影响
2. Emotional Labor Strategies, Emotional Exhaustion, and Turnover Intention: An Empirical Study of Chinese Hotel Employees [J] . Qin Lva Shi Xua amp, Hui Jib Journal of Human Resources in Hospitality & Tourism . 2012,第2期

机译：情绪劳动策略，情绪疲惫和离职意图：对中国酒店员工的实证研究
3. The influence of fair supervision on employees' emotional exhaustion and turnover intentions [J] . Ivy Kyei-Poku Management research review . 2019,第9期

机译：公平监督对员工情绪疲惫和离职意图的影响
4. A Causal Attribution Approach to Work Exhaustion: The Relationship of Causal Locus, Controllability, and Stability to Job Related Attitudes and Turnover Intention of the Work Exhausted Employee [C] . Jo Ellen Moore Proceedings of the Americas conference on information systems . 1996

机译：工作倦怠的因果归因方法：因果关系，可控制性和稳定性与工作倦怠员工的工作相关态度和离职意图的关系
5. Relationship between emotional intelligence of managers and voluntary turnover intentions of employees/followers. [D] . Hall, Esric. 2010

机译：管理者的情绪智力与员工/跟随者的自愿离职意图之间的关系。
6. Transformational Leadership Moderates the Relationship between Emotional Exhaustion and Turnover Intention among Community Mental Health Providers [O] . Amy E. Green, Elizabeth A. Miller, Gregory A. Aarons -1

机译：转型领导层采取社区心理健康提供者情绪疲惫与营业额的关系
7. The Relationships among Emotional Demand, Job Demand, Emotional Exhaustion and Turnover Intention [O] . N.T. Azharudeen, A.Anton Arulrajah 2018

机译：情绪需求，工作需求，情绪疲惫和营业额的关系

Executive summary of 'The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees'

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