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Personalising library services in higher education: the boutique approach

机译:高等教育中的图书馆服务个性化:精品方法

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摘要

In the last few years, there has been much discussion in academic library circles about how best to meet the changing expectations of the diverse range of people using their services. In particular, students may be seen increasingly as 'customers' (although it is not a universally popular descriptor), since in many instances they are paying high levels of fees to the institution at which they study, which creates expectations of services and facilities which many libraries find it challenging to provide. In essence, the student body is becoming less accepting and more demanding. However, there is also a developing array of electronic and digital help available, in terms both of the content which libraries provide to their readers, and of the tools which they can use for provision of access to that content, delivery of other services, and communication.
机译:在过去的几年中,大学图书馆界一直在讨论如何最好地满足使用服务的各种人群不断变化的期望。特别是,学生可能会越来越被视为“客户”(尽管它不是普遍流行的描述),因为在许多情况下,他们向所就读的机构支付高额费用,从而产生了对服务和设施的期望。许多图书馆发现提供它具有挑战性。从本质上讲,学生的身体正在变得越来越难以接受和要求更高。但是,就图书馆提供给读者的内容以及他们可以用来提供对这些内容的访问,其他服务的交付和使用的工具而言,电子和数字帮助也在不断发展。通讯。

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