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首页> 外文期刊>The journal of technology transfer >Tuning knowledge ecosystems: exploring links between hotels' knowledge structures and online government services provision
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Tuning knowledge ecosystems: exploring links between hotels' knowledge structures and online government services provision

机译：调整知识生态系统：探索酒店的知识结构与在线政府服务之间的联系

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摘要

The development of knowledge-based business opportunities in many economic sectors worldwide is often conceived through a silo-mentality, whereby efforts are focused in either industry or government entities in isolation. Without a systemic or holistic understanding of connections between these, any present or future project evaluation becomes either input-or output-based instead of having a comprehensive understanding of its impact. In order to address such a challenge, this empirical study focuses on the Spanish hospitality sector, which currently thrives by continuously accessing external and internal sources of knowledge, thus offering opportunities to conceptualise it as a knowledge ecosystem. Lessons learned from the Spanish hospitality sector have the potential to inform the design of online government services as part of a knowledge ecosystem. This can, in turn, yield further opportunities for innovation in the hospitality sector. A structural equation model validated by factor analysis of 130 hotels is used to assess the extent to which hotels currently benefit from online government services. This study concludes that online government services can be better fostered by nurturing external communities while also setting up internal working communities and practices. The model and its implications can also inform initiatives which seek to pursue ecosystem-oriented research and practice, as well as future policy and technology transfer initiatives.
机译：在世界范围内许多经济部门中，通常是通过孤岛思想来发展基于知识的商业机会，由此，工作被孤立地集中在行业或政府实体上。如果对这些之间的联系没有系统的或整体的了解，那么任何当前或将来的项目评估都将变成基于输入或基于输出的评估，而不是对其影响的全面理解。为了应对这一挑战，这项经验研究的重点是西班牙酒店业，该行业目前通过不断获取外部和内部知识资源而蓬勃发展，从而提供了将其概念化为知识生态系统的机会。从西班牙酒店业汲取的经验教训有可能作为知识生态系统的一部分，指导在线政府服务的设计。反过来，这可以为酒店业带来更多创新机会。通过对130家酒店进行因素分析验证的结构方程模型用于评估酒店当前从在线政府服务中受益的程度。该研究的结论是，通过培育外部社区并建立内部工作社区和实践，可以更好地促进在线政府服务。该模型及其含义还可以为寻求进行以生态系统为导向的研究和实践的计划以及未来的政策和技术转让计划提供信息。

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