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Good Work Attracts New Customers

机译:良好的工作吸引新客户

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Richard (Rich) B. Cottrell, President of PA LICA (Pennsylvania Land Improvement Contractors of America), has a simple recipe for attracting new customers. "Do good work, charge a reasonable price and treat your customers fairly." "We spend very little on advertising." he says. "Instead, we let our work do the talking." And his system works so well that Cottrell Excavating, owned by Rich and his dad, Richard G. Cottrell, have about all the work they can handle. A family operation, Richard G., Rich B. and David Cottrell, a brother, do all the work. Occasionally, they add a college student to help during summer months. Since both father and son have the same given name, middle initials were used to eliminate confusion as to which one was which. Father became Richard G. and son became Richard B. A friend once jested that the 'G' stood for Good and the 'B' stood for Bad. But quickly added "Rich is certainly not bad, instead he is as fine a young man as one can find anywhere."
机译:PA LICA(美国宾夕法尼亚州土地改良承包商)总裁Richard(Rich)B. Cottrell拥有吸引新客户的简单秘方。 “做好工作,收取合理的价格,并公平对待您的客户。” “我们在广告上花费很少。”他说。 “相反,我们让我们的工作进行讨论。”而且他的系统运作良好,以致Rich和他的父亲Richard G. Cottrell拥有的Cottrell Excavating可以处理所有工作。由理查德·G,理查德·B和兄弟大卫·科特雷尔(David Cottrell)一家家族企业来完成所有工作。有时,他们会在夏季增加一名大学生来提供帮助。由于父亲和儿子都有相同的名字,因此使用中间的缩写来消除关于哪个是哪个的混淆。父亲成为理查德·G(Richard G.),儿子成为理查德·B(Richard B)。一个朋友曾经嘲笑'G'代表善,而'B'代表恶。但是很快补充道:“里奇当然还不错,相反,他是一个年轻人,在任何地方都可以找到。”

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