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A Pluralistic Approach to Knowledge Management Practices: Evidence from Consultancy Companies

机译：知识管理实践的多元方法：咨询公司的证据

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摘要

An organization's capacity to share knowledge among its individuals and teams and apply that shared knowledge to perform important activities is increasingly perceived as a vital source of competitive advantage in many industries. This importance is reflected in the large number of organizations that have implemented formal approaches to knowledge management to influence the application of organizational knowledge over the last two decades. Extant theory argues that organizations must focus their efforts on either the codification or personalization approach to knowledge management and maintain this focus unless there is a contextual change within the organization. The empirical research in this paper, based on 42 interviews across 5 management consultancies, found that the consultancies implemented multiple approaches to address specific knowledge-related objectives, conflicting with the prediction of extant theory. These consultancies also changed their approach to knowledge management for both contextual and learning-based reasons. Building on these findings, a pluralistic model of knowledge management is developed that balances the strengths and weaknesses of knowledge management approaches to deliver an integrated solution.
机译：组织在个人和团队之间共享知识并应用共享的知识执行重要活动的能力在许多行业中越来越被认为是竞争优势的重要来源。在过去的二十年中，许多组织已采用正式的知识管理方法来影响组织知识的应用，从而体现了这一重要性。现有理论认为，组织必须将工作重点放在知识管理的编纂或个性化方法上，并保持这种关注，除非组织内部发生上下文变化。本文的实证研究基于对5个管理咨询公司的42次访谈，发现咨询公司采用了多种方法来解决与知识相关的特定目标，这与现有理论的预测相矛盾。这些咨询公司还出于上下文和基于学习的原因而改变了其知识管理的方法。基于这些发现，开发了一种知识管理的多元化模型，该模型平衡了知识管理方法的优势和劣势以提供集成解决方案。

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  • 来源
    《Long Range Planning》 |2012年第3期|p.209-226|共18页
  • 作者

    Taman H. Powell; Veronique Ambrosini;

  • 作者单位

    Strategic Management & Innovation at Cardiff Business School;

    Management at Monash University, Australia;

  • 收录信息 美国《科学引文索引》(SCI);美国《工程索引》(EI);
  • 原文格式 PDF
  • 正文语种 eng
  • 中图分类
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