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首页> 外文期刊>International Journal of Learning and Change >Knowledge management in consultancies and high-tech companies: a social systems perspective
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Knowledge management in consultancies and high-tech companies: a social systems perspective

机译：咨询公司和高科技公司中的知识管理：社会系统视角

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摘要

In dealing with Knowledge Management (KM) literature, we have to diagnose three essential points: first, we have detected a lack of comprehensive theoretical models based on 'grand theories', secondly, we have discovered an overemphasis of 'good' values, like openness and trust, that help organisations to learn. And thirdly, we have to recognise that the question of efficiency and cost is seldom integrated into the KM discussion. The aim of our article is to raise these issues: we present a theoretical model based on social systems theory that helps to analyse KM processes in combination with organisational expectation structure. Based on the results of our empirical study, we furthermore call into question that only 'good' values lead to 'good' KM and raise the question of efficiency in the discussion part of our article. We draw upon approaches of Weick (1979), Luhmann (1984) and Kasper (1990) apply them in the context of KM and argue that the way knowledge is handled and retained depends upon systems logics. These logics are influenced by the specific selection processes. Selection processes are influenced by expectations structures within the organisation and the relations between organisations and their markets.
机译：在处理知识管理（KM）文献时，我们必须诊断三个要点：首先，我们发现缺乏基于“大理论”的综合理论模型，其次，我们发现了对“好的”价值的过分强调，例如开放和信任，有助于组织学习。第三，我们必须认识到效率和成本问题很少纳入知识管理讨论中。本文的目的是提出这些问题：我们提供一种基于社会系统理论的理论模型，该模型有助于结合组织期望结构来分析KM过程。根据我们的经验研究结果，我们进一步质疑只有“好的”价值观才能导致“好的”知识管理，并在本文的讨论部分提出了效率问题。我们借鉴了Weick（1979），Luhmann（1984）和Kasper（1990）的方法在知识管理的背景下的应用，并认为知识的处理和保留方式取决于系统逻辑。这些逻辑受特定选择过程的影响。选择过程受组织内部的期望结构以及组织与其市场之间的关系的影响。

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