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Systems and methods for IT services and social knowledge management using social objects and activity streams
Systems and methods for IT services and social knowledge management using social objects and activity streams
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机译：使用社交对象和活动流进行IT服务和社交知识管理的系统和方法
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摘要
A system implementing a social paradigm for information technology (IT) services and social knowledge management in an IT environment. Physical and non-physical objects in the IT environment are represented by IT objects which are a type of social objects with social features. Each IT object has an activity stream for capturing communications, notifications, and knowledge related to the IT object. An activity stream manager may detect a change to an IT object, automatically generate a post, topic, or comment about the change, and place it in the activity stream of the IT object. For any IT object affected by the change, the activity stream manager may update an associated activity stream to reflect the change and may notify various users of the update in real time. A user interface is provided for the users to, among others, collaborate in the context of the change.
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