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The creation of organizational capabilities: evidence from a multinational company;

机译：组织能力的创建：跨国公司的证据；

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Purpose - This paper aims to provide empirical evidence concerning the process by which micro-processes develop and maintain three organizational capabilities: technical and productive capabilities and the capability to engender trust among employees. Design/methodology/approach - The research employs in-depth case study to provide a longitudinal study spanning 37 years (1971-2008). The material was collected from available company documents and semi-structured interviews. In total, 151 interviews were collected from members of the workforce, union leaders, managers, advisors, suppliers, and contractors. Findings - The paper illustrates three characteristics of capabilities: problem solving and complexity, practicing and success, and reliability over time. Additionally, it also illustrates the organizational capability paradox by narrating specific events and illustrating three of its causes: path dependency and lock in, structural inertia, and the absence of a capability dynamization function. The case study suggests that it is helpful to consider the construction of a capability and its dynamization as two separate functions that a company should develop simultaneously. Research limitations/implications - Limitations derive from case study research methodology, such as difficulty of generalization. Originality/value - The results suggest that the development of a capability and the dynamization of the system should be understood as two counterbalanced processes that function together according to a dual logic. This is an alternative approach to the concept of the dynamic capabilities of an organization.
机译：目的-本文旨在提供有关微观过程发展和维持三个组织能力的过程的经验证据：技术能力和生产能力以及在员工之间建立信任的能力。设计/方法论/方法-该研究采用了深入的案例研究，以进行为期37年（1971-2008年）的纵向研究。该材料是从可用的公司文档和半结构化访谈中收集的。总共从员工，工会领袖，经理，顾问，供应商和承包商那里收集了151个访谈。调查结果-本文阐述了能力的三个特征：问题解决和复杂性，实践和成功以及随着时间的推移的可靠性。此外，它还通过叙述特定事件并说明其三个原因来说明组织能力悖论：路径依赖性和锁定，结构惯性以及缺少能力动态化功能。案例研究表明，将能力的构建及其动态化考虑为公司应同时开发的两个独立功能是有帮助的。研究局限性/含义-局限性来自案例研究方法论，例如泛化难度。独创性/价值-结果表明，能力的发展和系统的动态化应理解为根据双重逻辑共同起作用的两个平衡过程。这是组织动态能力概念的替代方法。

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