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首页> 外文期刊>MIS quarterly >ANTECEDENTS OF KNOWLEDGE TRANSFER FROM CONSULTANTS TO CLIENTS IN ENTERPRISE SYSTEM IMPLEMENTATIONS
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ANTECEDENTS OF KNOWLEDGE TRANSFER FROM CONSULTANTS TO CLIENTS IN ENTERPRISE SYSTEM IMPLEMENTATIONS

机译：企业系统实现中从顾问到客户的知识转移的前提

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摘要

Enterprise resource planning (ERP) systems and other complex information systems represent critical organizational resources. For such systems, firms typically use consultants to aid in the implementation process. Client firms expect consultants to transfer their implementation knowledge to their employees so that they can contribute to successful implementations and learn to maintain the systems independent of the consultants. This study examines the antecedents of knowledge transfer in the context of such an interfirm complex information systems implementation environment. Drawing from the knowledge transfer, information systems, and communication literatures, an integrated theoretical model is developed that posits that knowledge transfer is influenced by knowledge-related, motivational, and communication-related factors. Data were collected from consul-tant-and-client matched-pair samples from 96 ERP implementation projects. Unlike most prior studies, a behavioral measure of knowledge transfer that incorporates the application of knowledge was used. The analysis suggests that all three groups of factors influence knowledge transfer, and provides support for 9 of the 13 hypotheses. The analysis also confirms two mediating relationships. These results (1) adapt prior research, primarily done in non-IS contexts, to the ERP implementation context, (2) enhance prior findings by confirming the significance of an antecedent that has previously shown mixed results, and (3) incorporate new IS-related constructs and measures in developing an integrated model that should be broadly applicable to the interfirm IS implementation context and other IS situations. Managerial and research implications are discussed.
机译：企业资源计划（ERP）系统和其他复杂的信息系统代表了关键的组织资源。对于此类系统，公司通常使用顾问来协助实施过程。客户公司希望顾问将其实施知识转移给员工，以便他们可以为成功的实施做出贡献，并学会独立于顾问而维护系统。这项研究在这种企业间复杂的信息系统实施环境中研究了知识转移的前因。从知识转移，信息系统和传播文献中汲取经验，开发了一个综合的理论模型，该模型假定知识转移受知识相关，动机和传播相关因素的影响。从96个ERP实施项目的顾问和客户配对对样本中收集数据。与大多数先前的研究不同，使用了一种结合知识应用的知识转移行为度量。分析表明，所有这三组因素都会影响知识转移，并为13个假设中的9个提供支持。分析还确认了两个中介关系。这些结果（1）使先前的研究（主要是在非IS环境中进行）适应ERP实施环境；（2）通过确认先前显示出混合结果的前提的重要性来增强先前的发现；以及（3）合并新的IS开发集成模型的相关构造和措施，该模型应广泛适用于企业间IS实施环境和其他IS情况。讨论了管理和研究意义。

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