It may seem like Zen poetry, but something that has complexity and something complex to use or understand are very different things. As designers our job is to bring order to chaos when it comes to complexity; to make something easy to understand and quickly usable out of something complex by nature. We may be tasked with trimming steps between a user visiting a website and signing up for the service it's selling, or making an iPhone app easier to use. In both cases we must carve the complex out of all that complexity and present it in a way someone will be able to deal with.
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