A Method of Extracting Management Information for Service Management

Koichiro Kubo; Ken-ichi Ikemoto

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A Method of Extracting Management Information for Service Management

机译：一种用于服务管理的管理信息提取方法

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摘要

This paper describes a method of extracting management information that enables management of communication services from the user's viewpoint. Also proposed is a method of identifying, by using information extracted in this way, those people affected by malfunction of service in the office business environment. In addition, an experimental system using these technique is described.

机译：本文介绍了一种提取管理信息的方法，该方法可从用户的角度进行通信服务的管理。还提出了一种通过使用以这种方式提取的信息来识别在办公室商务环境中受到服务故障影响的人的方法。另外，描述了使用这些技术的实验系统。

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《NTT Review》 |1998年第2期|p.63-68|共6页
作者
Koichiro Kubo; Ken-ichi Ikemoto;
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正文语种 eng
中图分类无线电电子学、电信技术;
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A Method of Extracting Management Information for Service Management

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