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Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics

机译：业务流程重新设计中的最佳实践：成功进行重新设计启发式方法的概述和定性评估

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摘要

To implement business process redesign several best practices can be distinguished. This paper gives an overview of heuristic rules that can support practitioners to develop a business process design that is a radical improvement of a current design. The emphasis is on the mechanics of the process, rather than on behavioral or change management aspects. The various best practices are derived from a wide literature survey and supplemented with experiences of the authors. To evaluate the impact of each best practice along the dimensions of cost, flexibility, time and quality, a conceptual framework is presented that synthesizes views from areas such as information systems development, enterprise modeling and workflow management. The best practices are thought to have a wide applicability across various industries and business processes. They can be used as a "check list" for process redesign under the umbrella of diverse management approaches such as Total Cycle Time compression, the Lean Enterprise and Constraints Management.
机译：为了实施业务流程重新设计，可以区分几种最佳实践。本文概述了启发式规则，这些规则可以支持从业人员开发业务流程设计，这是对当前设计的根本改进。重点在于流程的机制，而不是行为或变更管理方面。各种最佳实践源自广泛的文献调查，并结合了作者的经验。为了评估每种最佳实践在成本，灵活性，时间和质量方面的影响，提出了一个概念框架，该框架综合了信息系统开发，企业建模和工作流管理等方面的观点。最佳实践被认为在各个行业和业务流程中具有广泛的适用性。它们可以在各种管理方法（例如总周期时间压缩，精益企业和约束管理）的保护下用作流程重新设计的“检查表”。

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