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首页> 外文期刊>Organization Studies >From Trust Convergence to Trust Divergence: Trust Development in Conflictual Interorganizational Relationships
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From Trust Convergence to Trust Divergence: Trust Development in Conflictual Interorganizational Relationships

机译：从信任融合到信任分歧：组织间冲突中的信任发展

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摘要

Whereas extant research on trust in interorganizational relationships tends to focus on trust convergence - i.e. members of one focal firm developing similar trust perceptions toward a partner firm - we shift focus to trust divergence - i.e. members of one focal firm developing different trust perceptions toward a partner firm. To explore trust divergence, we conduct an inductive, longitudinal study of one interorganizational relationship characterized by mutual transgressions. We identify shifts in attentional perspectives and referent categorizations as two novel mechanisms for theorizing trust development in interorganizational relationships. In particular, we develop a process model illuminating how these two mechanisms can contribute to trust development patterns in interorganizational relationships that are more discontinuous than existing models would predict. Moreover, we highlight the constructive implications of trust divergence for interorganizational collaboration in the presence of transgression and conflict.
机译：现有的对组织间关系中信任的研究倾向于集中于信任趋同-即一个焦点公司的成员向合伙人公司发展出类似的信任观念-我们将重点转移到信任分歧-即一个焦点公司的成员对合伙人发展出不同的信任观念公司。为了探索信任分歧，我们对以相互侵犯为特征的一种组织间关系进行了归纳式纵向研究。我们将注意力观点和参照类别的转变确定为组织间关系中信任发展理论的两种新颖机制。特别是，我们开发了一个过程模型，阐明了这两种机制如何有助于组织间关系中的信任发展模式，这种关系比现有模型所预测的更加不连续。此外，我们强调了在存在违法和冲突的情况下，信任分歧对组织间协作的建设性意义。

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