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Reciprocity of trust between managers and team members

机译：经理和团队成员之间的信任互惠

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PurposeThe purpose of this paper is to propose that the manager's perception of the service quality delivered by his/her team acts as a precursor of his/her trust in team members. In turn, the manager's trust in team members is related to team members' trust in the manager. Furthermore, engagement and burnout at the individual level are considered outcomes of trust reciprocity.Design/methodology/approachThe authors test this trust-mediated multilevel model with a sample of 95 managers and 754 team members working in services for people with intellectual disability. These services are delivered by team-based structures of workers who perform coordinated tasks.FindingsThe findings suggest that service quality delivered by team members is positively and significantly related to the manager's trust in them. The results also suggest that the manager's trust in team members leads to the trust that managers received by team members. Finally, team members who trust their managers show less burnout and high engagement.Originality/valuePerformance and well-being are compatible because team members' efforts are compensated by forming relationships with managers based on trust, and the quality of these relationships, in turn, prevents burnout and stimulates engagement among employees.
机译：本文的目的的目的是建议经理对他/她的团队提供的服务质量的看法是他/她在团队成员的信任的前提。反过来，经理对团队成员的信任与团队成员的信任有关。此外，在个人级别的参与和倦怠被认为是信任互惠的结果.Design/methodology/Approach，这位作者用95名经理和754名智力障碍的人士工作的754名队员的样本测试了这一信任介导的多级模型。这些服务由基于团队的工作人员的结构提供，他们执行协调的任务.FindingSthe调查结果表明，团队成员提供的服务质量积极地和与经理对他们的信任有关。结果还表明，经理对团队成员的信任会导致团队成员收到的经理的信任。最后，信任他们的经理的团队成员显示较少的倦怠和高通行率。以依据与基于信任的经理的关系以及这些关系的质量形成与管理者的关系来补偿团队成员的努力，以及这些关系的质量依赖且福利兼容。防止倦怠并刺激员工之间的参与。

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