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Citizens' opinions of police procedures

机译：市民对警察程序的意见

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摘要

Purpose - The purpose of this paper is to see how citizens' opinions of police work were investigated with the aim of monitoring and evaluating the quality of police procedures conducted in traffic stop encounters and traffic accidents. Design/methodology/approach - Characteristics of traffic stop encounters were analyzed with data obtained with structured questionnaires gathered from 319 citizens who were stopped for exceeding the speed limit. In the second study, police procedures in traffic accidents were analyzed with data obtained from 285 participants. The methods of descriptive statistics and nonparametric test Chi-square were used. Findings - The findings show that police procedures were performed well but not perfectly. In traffic stop encounters, citizens think that officers were polite, fair and understandable, but that they failed to help drivers return to the flow of traffic and also did not inform people of their rights. In the case of traffic accidents, citizens were satisfied with the officers' tidiness and willingness to help. Several faults were found: citizens' satisfaction was lower with the officers' response time, officers frequently fail to inform drivers of their rights and female respondents believed their opinions were not given enough consideration. Research limitations/implications - The interpretation of the results is limited by a sample anomaly (the poor response of males). Practical implications - The results show what needs to be changed or improved in future training of police officers. Originality/value - The paper should be interpreted as a monitoring instrument that gives insight into feasible quality changes of police work, which should help to improve citizens' opinions about the police.
机译：目的-本文的目的是了解如何调查公民对警察工作的看法，以监视和评估在交通停靠站和交通事故中执行的警察程序的质量。设计/方法/方法-使用从319名因超速而被停车的市民那里收集的结构化问卷收集的数据，分析了交通停靠站遭遇的特征。在第二项研究中，使用从285名参与者那里获得的数据来分析交通事故中的警察程序。使用描述性统计方法和非参数检验卡方。调查结果-调查结果表明，警察程序执行得很好，但效果不理想。在遇到交通停靠站时，市民们认为官员礼貌，公正，可理解，但他们未能帮助驾驶员重返车流，也没有告知人们自己的权利。在发生交通事故的情况下，市民对官员的整洁和愿意提供帮助感到满意。发现了一些错误：公民对官员的回应时间满意度较低，官员经常无法告知驾驶员其权利，而女性受访者认为他们的意见没有得到足够的考虑。研究的局限性/意义-结果的解释受样本异常（男性反应差）的限制。实际意义-结果表明，在未来的警官培训中需要改变或改进的方面。原创性/价值-本文应解释为一种监测工具，可以深入了解警察工作的可行质量变化，这应有助于改善公民对警察的看法。

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