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Smart policing service quality: conceptualisation, development and validation

机译：智能警务服务质量：概念化，开发和验证

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摘要

Purpose This study evaluates a multidimensional hierarchical scale of smart policing service quality. Design/methodology/approach Qualitative and quantitative analysis tools were used to develop a smart policing service quality scale based on the integrative psychometric scale development methodology. A multidimensional hierarchical structure was proposed for smart policing service quality; a group of preliminary items selected from literature was used for the qualitative analysis. For data collection, users of smart policing services were selected through the United Arab Emirates (UAE) research centre. Several statistical methods were employed to verify reliability and validity of the construct and nomological validity of the proposed scale. Findings A smart policing service quality scale of 23 items was developed based on a hierarchical factor model structure. Nomological testing indicated that overall smart policing service quality is positive and significant, thus contributing to user satisfaction, intention to continue using the system and enhanced quality of life. Practical implications This study enables managers to evaluate types of policing quality and effectively implement strategies to address security and sustainability issues that exist currently in smart services. Originality/value Previous studies on policing service quality have not sufficiently addressed the role of smart policing service quality; the nature of discussion in this area is primarily based around concepts. The development of the smart policing service quality scale provides a measurement tool for researchers to use to enhance the understanding of smart policing service quality.
机译：目的本研究评估了智能警务服务质量的多维层次规模。设计/方法论/方法定性和定量分析工具用于基于综合心动测量规模开发方法制定智能警务服务质量规模。提出了一种多维层次结构，用于智能警务服务质量;从文献中选择的一组初步物品用于定性分析。对于数据收集，通过阿拉伯联合酋长国（阿联酋）研究中心选择了智能警务服务的用户。采用了几种统计方法来验证建议规模的构建体和批判性有效性的可靠性和有效性。调查结果是基于分层系数模型结构开发了23项智能警务服务质量等级。注释测试表明，整体智能警务服务质量是积极又显着的，从而有助于用户满意度，有意继续使用该系统并提高生活质量。实际含义本研究使管理人员能够评估警务质量的类型，并有效地实施策略，以解决智能服务中目前存在的安全性和可持续性问题。关于警务服务质量的原创性/价值还没有充分解决智能警务服务质量的作用;该领域的讨论的性质主要基于概念。智能警务服务质量规模的开发为研究人员提供了一种测量工具，以便用于增强对智能警务服务质量的理解。

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