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Workload Management in Social Work Services: What, Why and How?

机译：社会工作服务中的工作量管理：什么，为什么和如何？

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摘要

This article offers an overview of workload management in social work within an overall context of fast changes to professional activities. Three factors are identified as creating a current need to manage workload effectively and transparently. First, high levels of workload have been connected with negative impacts on practice and outcomes (although the precise impact is not clear). Second, high workload levels have been associated with increased stress in a profession that already suffers higher than average levels. Finally, high workload carries implications for the workforce in terms of the interaction between stress, burnout and turnover. Implications for implementing workload management systems are drawn from a number of workload measurement and management studies. Three issues are identified. First, workload management systems need to be informed by good quality, up-to-date workload measurement. Second, involving practitioners and other stakeholders in the whole process will be key to its success. Finally, changing patterns of demand and different models of practice carry implications for workload management systems, suggesting the importance of their regular review. In conclusion, the article argues for a sharper focus on this topic, and suggests the value of exploring links with other areas of practice, particularly in terms of outcomes for service users.
机译：本文概述了在快速变化的专业活动的总体背景下，社会工作中的工作负载管理。确定了当前需要有效，透明地管理工作负载的三个因素。首先，高水平的工作量已对实践和结果产生负面影响（尽管尚不清楚确切的影响）。其次，在已经遭受高于平均水平的职业中，高工作量与压力增加有关。最后，高工作量在压力，倦怠和离职之间的相互作用方面对员工产生了影响。实施工作量管理系统的含义来自许多工作量度量和管理研究。确定了三个问题。首先，工作负载管理系统需要以高质量，最新的工作负载度量为基础。第二，让从业者和其他利益相关者参与整个过程将是其成功的关键。最后，需求模式的变化和不同的实践模式对工作量管理系统产生了影响，表明了定期审查的重要性。总而言之，本文主张更加关注此主题，并建议探索与其他实践领域之间的联系的价值，特别是在为服务用户带来成果方面。

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