Public leisure facilities: managing customer expectations

L. Robinson

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Public leisure facilities: managing customer expectations

机译：公共休闲设施：管理客户期望

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摘要

This paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services.

机译：本文研究了顾客期望对公共休闲服务管理的影响，认为公共休闲提供者将需要把注意力从服务质量的管理转移到关注顾客对其服务期望的管理上。

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《Proceedings of the Institution of Civil Engineers. Municipal Engineer》 |2004年第me2期|p.129-133|共5页
作者
L. Robinson;
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作者单位

Sport Management, Institute of Sport and Leisure Policy, Loughborough University, UK;

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原文格式 PDF
正文语种 eng
中图分类建筑科学;
关键词
management; marketing public relations; recreational facilities;

机译：管理;营销与公共关系;娱乐设施;

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3. The Real State of The Activities of The Residents and The Usage Of The Facilities For Leishure A study on architectural planning of the facilities for leisure Of the privately managed housing for the elderly Part 1 [J] . Tomoko Tanaka, Chika Ishitobi 日本建築学会计画論文集 . 2000,第537期

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6. Managing pneumonia through facility-based integrated management of childhood management (IMCI) services: an analysis of the service availability and readiness among public health facilities in Bangladesh [O] . Ahmed Ehsanur Rahman, Shema Mhajabin, David Dockrell, 2021

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7. Public leisure facilities: Managing customer expectations [O] . Robinson, Leigh 2004

机译：公共休闲设施：管理客户期望

Public leisure facilities: managing customer expectations

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