Human Performance Improvement

Richard M. Crossman; Donna Cangelosi Crossman; Julie E. Lovely

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Human Performance Improvement

机译：人力绩效改善

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In the hours immediately following any major safety incident, there is a typical rush to judgment. Media reports broadcast the inevitable finding-many reported incidents are, at least initially, attributed to human error. Hasty judgments promote the growth of a culture of blame. Placing blame is a superficial-and at best temporary-fix to most safety sustainability problems.rnThe practice of HPI encompasses an inquiry process that is deep and broad, circular rather than linear, ensuring that true root causes of human error are exposed and solutions are appropriate and permanent.

机译：在发生重大安全事故后的数小时内，通常会急于做出判断。媒体报道播报了不可避免的发现-许多报道的事件至少在最初是归因于人为错误。仓促的判断促进了责任文化的发展。责怪是大多数安全可持续性问题的一个肤浅的，最好的解决之道。HPI的实践包括一个深入而广泛的询问过程，是循环的而不是线性的，以确保人为错误的真正根源得以暴露并且解决方案是适当且永久的。

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《Professional safety》 |2009年第6期|63-72|共10页
作者
Richard M. Crossman; Donna Cangelosi Crossman; Julie E. Lovely;
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Human Performance Improvement

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