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QUALITY ASSESSMENT METHOD FOR MOBILITY AS A SERVICE

机译：作为服务的移动性质量评估方法

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摘要

The ongoing development of the concept 'Mobility as a Service (MaaS)' along with Shared Mobility contributes to the integration of transportation systems. Several MaaS or similar services are already in operation. The perceived quality of MaaS by the users varies significantly, and no general method is proposed to evaluate the service quality. This scantiness is identified as the research gap. The objective of the research is to elaborate a quantitative method to assess MaaS services. The research question is how to assess the quality of MaaS, and how to transform the qualitative description into quantitative numerical values, namely, the quality index and the level of quality. Since user expectations towards the importance of criteria are taken into consideration, the modified triangular fuzzy analytic hierarchy process method is introduced to calculate the weights of criteria. A quantitative method to calculate the quality index and to assign the quality level has been elaborated. Ten MaaS services are assessed with the method. It was found that the journey comfort is regarded with significant importance among the respondents. Furthermore, the quality index of MaaS services is not high; accordingly, the service quality requires continuous improvement. Our method facilitates decision-making when planning MaaS to identify the expected service attributes.
机译：持续发展概念作为服务（MAA）的移动性（MAA）的发展以及共同移动性有助于交通系统的整合。几个MAA或类似服务已经在运行中。用户对MAA的感知质量显着各异，并且没有提出一般方法来评估服务质量。这种味道被认为是研究差距。该研究的目的是详细说明定量方法来评估MAAS服务。研究问题是如何评估MAA的质量，以及如何将定性描述转换为定量数值，即质量指数和质量水平。由于考虑了用户对标准重要性的预期，因此引入了修改的三角形模糊分析层次方法方法来计算标准的重量。已经详细说明了计算质量指标和分配质量水平的定量方法。使用该方法评估十个MAAS服务。有人发现，旅程舒适性被认为是受访者之间的重视。此外，MAAS服务的质量指数不高;因此，服务质量需要持续改进。我们的方法有助于在规划MAA确定预期服务属性时的决策。

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