It is often argued that academia has lagged practice in the field of quality management. Statistical quality control methods were developed by Walter Shewhart, an applied statistician at Bell Labs, and W. Edwards Deming, Joseph M. Juran and Philip B. Crosby all developed their processes, philosophies and teachings in the realm of practice. Academia, however, has done a good job of propagating these concepts and practices. An article by J. Hauser and D. Clausing led to the wide adoption of quality function deployment in the United States. And Richard Schonberger brought just-in-time and lean manufacturing practices to light in the United States with his dissertation research. New quality practices have even emerged from academic research, such as the widely adopted ServQual survey that was developed for use in evaluating and improving service quality.
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机译：人们通常认为，学术界在质量管理领域的实践滞后。统计质量控制方法是由Bell Labs的应用统计学家Walter Shewhart开发的，W。Edwards Deming，Joseph M. Juran和Philip B. Crosby都在实践领域发展了他们的过程，哲学和教义。然而，学术界在传播这些概念和实践方面做得很好。 J. Hauser和D. Clausing的文章导致在美国广泛采用质量功能部署。 Richard Schonberger的论文研究为美国带来了及时和精益的制造实践。学术研究甚至出现了新的质量实践，例如被广泛采用的ServQual调查，该调查旨在评估和改善服务质量。
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