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The impact of new public management through outsourcing on the management of government information The case of Sweden

机译：通过外包进行新的公共管理对政府信息管理的影响瑞典的案例

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Purpose - Using a case study method, the article investigates the impact New Public Management (NPM), through outsourcing has had on the management of government information at the Swedish Transport Agency. In April 2015 the Agency outsourced its IT-operations to IBM company. Some of the IBM subcontractors had not been cleared by the Swedish Security Service. This exposed the Agency's information to risk. By outsourcing the IT operations, the General Director of the Agency deviated from the laws governing government information such as the Swedish Security Protection Act, the Personal Data Act and the Publicity and Secrecy Act. Design/methodology/approach - The researcher has applied a case study method as the investigation focuses on a phenomenon in a real-life setting. The case study method entails the use of past studies, which facilitates the exploration and understanding of a complex issue. The phenomenon under investigation is NPM's impact, through outsourcing, on the management of public information at the Swedish Transportation Agency. Findings - Outsourcing should be foregone by well-formulated contracts that should put into consideration the management of government information and the involvement of all stakeholders such as records managers/archivists, IT personnel, heads of departments, lawyers and business analysts. Outsourcing risks to compromise the two tenets of democracy that is, accountability and transparency which are central to Swedish public administrations' operations. Research limitations/implications - The study is limited by the fact that it only presents the views of the archivists. This was, however, purposely done because their voice was missing during the discussions that followed after the data breach scandal had become public knowledge. Additionally, archivists are supposed to play a major role in the management of government information at Swedish institutions. Further research that will involve different categories of employees might give a deeper and better understanding of the impact that NPM, through outsourcing, is having on the management of government information and what implications this might have on issues of trust, transparency and accountability. Practical implications - The study demonstrates the need for well-formulated outsourcing contracts that will include information management clauses. It is of crucial importance in a democratic society that access to government information is not compromised as institutions endeavor to achieve efficiency and high-quality service delivery. Social implications - It is government information that gives citizens knowledge about the various processes of government institutions. It is therefore of paramount importance that government information is not left in the hands of unauthorized companies that are involved in the outsourcing activity but should be securely managed and guarded, as the opposite might pose privacy and national security challenges and hence undermine the trust that citizens have in government institutions. Originality/value - The search that the author conducted confirmed paucity in research that discusses issues related to NPM, outsourcing and the management of government information. This paper is therefore a contribution to the discourse from an archives and information management perspective.
机译：目的-通过案例研究的方法，本文研究了新公共管理（NPM）通过外包对瑞典运输局的政府信息管理产生的影响。 2015年4月，该机构将其IT运营外包给了IBM公司。瑞典安全局未批准某些IBM分包商。这使原子能机构的信息面临风险。通过将IT运营外包，该机构的总经理偏离了管理政府信息的法律，例如瑞典《安全保护法》，《个人数据法》和《公开与保密法》。设计/方法/方法-研究人员将案例研究方法应用到调查中，以研究现实生活中的现象为重点。案例研究方法需要使用过去的研究，这有助于探索和理解一个复杂的问题。正在调查的现象是NPM通过外包对瑞典运输局公共信息管理的影响。调查结果-应该通过格式合理的合同来放弃外包，这些合同应考虑到政府信息的管理以及所有利益相关者的参与，例如记录经理/档案管理员，IT人员，部门主管，律师和业务分析师。外包有可能损害民主的两个原则，即问责制和透明度，这对于瑞典公共行政部门的运作至关重要。研究的局限性/意义-研究受到以下事实的限制，即它仅代表档案管理员的观点。但是，这样做是有目的的，因为在数据泄露丑闻已成为公众所知之后的讨论中，他们的声音不见了。此外，档案管理员应该在瑞典机构的政府信息管理中发挥重要作用。涉及不同类别员工的进一步研究可能会更深入，更好地了解NPM通过外包对政府信息管理产生的影响以及这可能对信任，透明度和问责制产生什么影响。实际意义-该研究表明，需要有完善的外包合同，其中应包括信息管理条款。在民主社会中，至关重要的是，随着机构努力提高效率和提供高质量的服务，获取政府信息的机会不会受到损害。社会影响-政府信息可以使公民了解政府机构的各种流程。因此，至关重要的是，不要将政府信息交由参与外包活动的未经授权的公司掌握，而应予以安全地管理和保护，因为相反的情况可能会带来隐私和国家安全方面的挑战，从而破坏公民对公民的信任。在政府机构中。原创性/价值-作者进行的搜索证实了在研究与NPM，外包和政府信息管理有关的问题的研究中很少。因此，本文是从档案和信息管理的角度对话语做出的贡献。

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