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Factors influencing the implementation of electronic records and information management: A case study in military service in Malaysia

机译：影响电子记录和信息管理实施的因素：以马来西亚兵役为例

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Purpose - The purpose of this paper is to explore, identify and gain insight into factors related to electronic records and information management (e-RIM) issues and their influence on the implementation of e-RIM initiative in military service in Malaysia. This exploration was conducted via a literature review and case study. Design/methodology/approach - This study adopted a qualitative approach and used a case study involving two army departments in Malaysia. Interviews triangulated by document content analysis and observations were used for data collection. The data were analysed using a directional content analysis approach. Findings - This study reveals that people, organizations, technology and processes are the interrelated contexts underlying e-RIM issues which inevitably influence the implementation of e-RM initiatives. Competency and leadership, governance structure, culture and strategic planning, technology development and record-keeping process are the main factors impacting such efforts, in turn forming potential obstacles for organizations implementing such initiatives. Research limitations/implications - The research approach and design adopted and the sample size were insufficient for generalization of the findings. Practical implications - This study shows that e-RIM initiatives pose greater challenges related to various issues that cause difficulties in improving and implementing the initiative. Thus, it is crucial for organizations to ascertain and comprehend the factors that influence e-RM initiatives prior to formulating strategies and approaches in addressing those factors, which would in turn affect the implementation of e-RTM initiatives. Originality/value - This study provides insights into the fundamental factors embracing the e-RM issues which influence the initiatives, and thereby fosters further discussion and research in the subject matter in Malaysia.
机译：目的-本文的目的是探索，识别和了解与电子记录和信息管理（e-RIM）问题相关的因素，以及它们对马来西亚军事​​服务中实施e-RIM计划的影响。该探索是通过文献综述和案例研究进行的。设计/方法/方法-这项研究采用定性方法，并使用了涉及马来西亚两个陆军部门的案例研究。通过文档内容分析和观察进行三角剖分的访谈用于数据收集。使用定向内容分析方法分析数据。调查结果-该研究表明，人员，组织，技术和流程是e-RIM问题背后的相互关联的背景，这些问题不可避免地影响e-RM计划的实施。能力和领导力，治理结构，文化和战略规划，技术开发和记录保存过程是影响此类工作的主要因素，进而对组织实施此类举措构成潜在障碍。研究局限/含意-采用的研究方法和设计以及样本大小不足以概括研究结果。实际意义-该研究表明，e-RIM计划在与各种问题相关的更大挑战上面临挑战，这些问题在改进和实施该计划时造成了困难。因此，对于组织来说，在制定解决这些因素的策略和方法之前，先弄清和理解影响e-RM计划的因素至关重要，而这反过来又会影响e-RTM计划的实施。独创性/价值-这项研究提供了深刻的洞察力，这些因素影响着影响计划的电子RM管理问题，从而促进了马来西亚主题的进一步讨论和研究。

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