When it comes to hiring customer service representatives, are your hiring decisions desperation-driven or intentional? Let's talk about some of the most common hiring pitfalls that occur during desperation-driven hiring. The first pitfall is hiring family members. There are those who believe you need to find a position for family in your business without giving this decision much serious thought. I have even heard the following reasons when asked why a family member was employed in the business: "It is in their DNA!"; "Momma is a nice person!"; "My son-in-law needs a job, and I can keep an eye on him!"; "My daughter can answer the phone; we all know she lived on one in high school!"; "My aunt is as honest as they come!".
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