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Making knowledge visible: Using expert yellow pages to map capabilities in professional services firms

机译：使知识可见：使用专家黄页来映射专业服务公司的功能

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摘要

Professional services firms survive by exploiting the skills and knowledge of their employees to deliver a range of projects for clients. As a result of working on these projects, an organization's capabilities evolve in unpredictable and often divergent ways. In order to help their staff conduct these projects, services firms have invested heavily in knowledge management systems. To date, few attempts have been made to use the information contained in these knowledge management systems to understand the nature and evolution of capabilities in professional services firms. Using the expert yellow pages of Arup, one of the world's leading engineering consultancies, we develop a new approach based on co-word and proximity analysis to map the knowledge and skills of professional services firms. This approach provides a mechanism to allow such firms to better understand what they know and help them to deploy their skills in new and potentially lucrative ways.
机译：专业服务公司通过利用员工的技能和知识为客户交付一系列项目，从而得以生存。作为这些项目的结果，组织的能力以不可预测的且常常是不同的方式发展。为了帮助他们的员工执行这些项目，服务公司在知识管理系统上投入了大量资金。迄今为止，几乎没有尝试使用这些知识管理系统中包含的信息来了解专业服务公司的能力的本质和发展。通过使用世界领先的工程咨询公司之一的Arup的专业黄页，我们开发了一种基于共词和邻近度分析的新方法，以绘制专业服务公司的知识和技能。这种方法提供了一种机制，使这些公司可以更好地了解他们所了解的知识，并帮助他们以新的，潜在的有利可图的方式来部署技能。

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