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Examining Public Trust in Risk-Managing Organizations After a Major Disaster

机译：重大灾害后检查风险管理组织中的公众信任

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This research investigates the public's trust in risk-managing organizations after suffering serious damage from a major disaster. It is natural for public trust to decrease in organizations responsible for mitigating the damage. However, what about trust in organizations that address hazards not directly related to the disaster? Based on the results of surveys conducted by a national institute, the Japanese government concluded, in a White Paper on Science and Technology, that the public's trust in scientists declined overall after the 2011 Tohoku Earthquake. Because scientists play a key role in risk assessment and risk management in most areas, one could predict that trust in risk-managing organizations overall would decrease after a major disaster. The methodology of that survey, however, had limitations that prevented such conclusions. For this research, two surveys were conducted to measure the public's trust in risk-managing organizations regarding various hazards, before and after the Tohoku Earthquake (n = 1,192 in 2008 and n = 1,138 in 2012). The results showed that trust decreased in risk-managing organizations that deal with earthquakes and nuclear accidents, whereas trust levels related to many other hazards, especially in areas not touched by the Tohoku Earthquake, remained steady or even increased. These results reject the assertion that distrust rippled through all risk-managing organizations. The implications of this research are discussed, with the observation that this result is not necessarily gratifying for risk managers because high trust sometimes reduces public preparedness for disasters.
机译：这项研究调查了公众在遭受重大灾难严重破坏后对风险管理组织的信任。对于公众信任，减少负责减轻损害的组织的数量自然是很自然的。但是，对于处理与灾难没有直接关系的危害的组织的信任又如何呢？根据日本国立研究所的调查结果，日本政府在《科学与技术白皮书》中得出结论，在2011年东北地震之后，公众对科学家的信任度总体上下降了。由于科学家在大多数领域都在风险评估和风险管理中发挥着关键作用，因此人们可以预测，发生重大灾难后，人们对风险管理组织的总体信任度将下降。但是，该调查的方法有局限性，无法得出这样的结论。在这项研究中，进行了两次调查，以衡量东北地震前后公众对各种风险的风险管理组织的信任度（2008年为1,192人，2012年为1,138人）。结果表明，处理地震和核事故的风险管理组织的信任度下降，而与许多其他危害有关的信任度，尤其是在东北地震未触及的地区，则保持稳定甚至上升。这些结果拒绝了所有风险管理组织之间的不信任感蔓延的说法。讨论了该研究的意义，并观察到该结果不一定使风险管理者满意，因为高度信任有时会降低公众对灾难的准备程度。

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