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首页> 外文期刊>Strategic Management Journal >WHERE DO CAPABILITIES COME FROM AND HOW DO THEY MATTER? A STUDY IN THE SOFTWARE SERVICES INDUSTRY
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WHERE DO CAPABILITIES COME FROM AND HOW DO THEY MATTER? A STUDY IN THE SOFTWARE SERVICES INDUSTRY

机译：功能来自何处以及它们如何重要？软件服务行业研究

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摘要

Recent years have witnessed a surge of interest in the notion of capabilities as an important source of competitive advantage. This recognition has, in turn, placed emphasis on the question of where and how these capabilities emerge and how they influence firm performance. The present paper is an attempt to address this question. Using a large sample of detailed project-level data from a leading firm in the global software services industry, we attempt to empirically study the importance of capabilities. We find that two broad classes of capabilities are significant. The first class, which we label client-specific capabilities, is a function of repeated interactions with clients over time and across different projects. This learning from repeated interactions with a given client reduces project execution costs and helps improve project contribution. The second class, termed project management capabilities, is acquired through deliberate and persistent investments in infrastructure and systems to improve the firm's software development process. Our empirical results suggest that the marginal returns to acquiring different capabilities may be different and an understanding of such trade-offs can improve firm decisions to improve and/or acquire such capabilities. We discuss the key contributions of our paper and the implications for future research on capabilities.
机译：近年来，人们对能力这一竞争优势的重要来源的兴趣激增。反过来，这种认识也将重点放在这些能力在何处以及如何出现以及它们如何影响公司绩效的问题上。本文试图解决这个问题。我们使用来自全球软件服务行业一家领先公司的大量详细项目级数据样本，尝试通过经验研究功能的重要性。我们发现两大类功能很重要。第一类，我们标记为特定于客户的功能，是随着时间和跨不同项目与客户重复交互的功能。通过与给定客户的反复交互中的学习可以降低项目执行成本，并有助于提高项目贡献率。第二类称为项目管理能力，是通过对基础架构和系统进行有计划的，持续的投资来获得的，以改善公司的软件开发流程。我们的经验结果表明，获得不同能力的边际回报可能会有所不同，对这种折衷的理解可以改善确定改进和/或获得这种能力的公司决策。我们讨论了本文的主要贡献以及对功能未来研究的意义。

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