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A Report and Reflection on an Application of Critical Systems Practice to Improve a Business Intelligence System's Business Requirements

机译：关于应用关键系统实践改善商业智能系统业务需求的报告和思考

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摘要

Organizations require relevant and accurate information and systems for making strategic decisions. However, in practice, these business intelligence systems have a high failure rate, in part due to an overemphasis on technical implementation, and perhaps more importantly, the inability of prospective users to visualize the needs of the future system in the requirements phase. In this paper, critical systems practice is used to guide the selection of alternative requirements collection methodologies for the requirements phase, reviewing methodologies from the interpretive, critical and postmodern paradigms for their suitability for use in the described case study. In the resulting selection of critical systems heuristics for this intervention, this paper argues that although critical systems heuristics was developed in an era when the critical paradigm emerged, it can be applied from a postmodern perspective and that it may also be useful in guiding the creative process to identify requirements that improve business decision making that is sensitive to the local environment and enhance future decision making. (c) 2018 John Wiley & Sons, Ltd.
机译：组织需要相关且准确的信息和系统来制定战略决策。但是，实际上，这些商业智能系统的故障率很高，部分原因是过分强调了技术实施，也许更重要的是，潜在用户无法在需求阶段可视化未来系统的需求。在本文中，关键系统实践被用于指导需求阶段的替代需求收集方法的选择，从解释性，关键性和后现代范式中回顾了方法论在所描述的案例研究中的适用性。在由此选择的关键系统启发式方法的最终选择中，本文认为，尽管关键系统启发式方法是在关键范式出现的时代发展的，但它可以从后现代的角度加以应用，并且可能对指导创新有帮助。流程，以确定可改善对本地环境敏感的业务决策并增强未来决策的需求。 （c）2018年约翰·威利父子有限公司

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