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Automatic Detection, Summarization And Reporting Of Business Intelligence Highlights From Automated Dialog Systems
Automatic Detection, Summarization And Reporting Of Business Intelligence Highlights From Automated Dialog Systems
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机译:通过自动对话框系统自动检测,汇总和报告商业智能重点
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摘要
A method and system for reporting data from a spoken dialog service is disclosed. The method comprises extracting data regarding user dialogs using a dialog logging module in the spoken dialog service, analyzing the data to identify trends and reporting the trends. The data may be presented in a visual form for easier consumption. The method may also relate to identifying data within the control or outside the control of a service provider that is used to adjust the spoken dialog service to maximize customer retention.
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