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Virtual team trust: task, communication and sequence

机译：虚拟团队信任：任务，沟通和顺序

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Purpose - This study aims to examine the impact of task interdependence, communication medium, and sequence of conditions on trust in virtual teams. Design/methodology/approach - A pilot experiment was conducted using 22 subjects in eight groups with a mixed 2 × 2 design. A within-groups method with repeated measures was used to explore time pressure and task complexity, communication medium and individual perceptions of trust. A between-groups method was used for sequence of conditions. The four study conditions were: a simple task in a face-to-face condition; a complex task in a face-to-face condition; a simple task in a computer-mediated condition; and a complex task in a computer-mediated condition. Groups were randomly assigned to a starting condition. Each group was rotated through all the conditions. Following each condition, subjects completed the modified Jarvenpaa-Knoll-Leidner trust measure assessing their individual perception of trust for that condition. Findings - Significant effects were found on the relationships between the communication medium and condition sequences of task interdependence and communication medium on individual perceptions of trust. No significant effects were found on the relationship of task interdependence and individual perceptions of trust. Research limitations/implications - The sample size makes the study more descriptive than inferential. Originality/value - This study intends to add to the trust literature by examining the impact of task interdependence, communication medium, and sequence of conditions on trust in virtual teams. Its primary contribution is the sequence of conditions on trust. The trust affect of condition sequence is linked to task interdependence, communication predictability, and adpative structuration theory.
机译：目的-这项研究旨在研究任务相互依赖，沟通媒介和条件顺序对虚拟团队信任的影响。设计/方法/方法-在8组中使用22个混合2×2设计的受试者进行了初步实验。采用重复测量的组内方法来探讨时间压力和任务复杂性，沟通媒介以及个人对信任的看法。组间方法用于条件序列。这四个学习条件是：面对面的简单任务；面对面的复杂任务；在计算机介导条件下的简单任务；和计算机介导条件下的复杂任务。将各组随机分配为起始条件。每组都经过所有条件。在每种情况下，受试者都完成了改良的Jarvenpaa-Knoll-Leidner信任度评估，以评估他们对该条件的个人信任感。发现-在沟通媒介与任务相互依存的条件序列和沟通媒介对个人信任感的关系上发现了显着影响。没有发现对任务相互依赖和个人信任感之间的关系有显着影响。研究的局限性/意义-样本量使研究更具描述性，而不是推论性。原创性/价值-该研究旨在通过检查任务相互依赖，沟通媒介以及条件顺序对虚拟团队中信任的影响，来增加信任的文献。它的主要贡献是信任条件的顺序。条件序列的信任影响与任务的相互依赖性，沟通的可预测性以及适应性结构化理论有关。

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