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Virtual communicating, conflicts and performance in teams

机译：团队中的虚拟沟通，冲突和绩效

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Purpose - This paper aims to examine the influence of the level of team virtuality on the effects of intra-team conflicts on team performance, which have hardly been investigated. Design/methodology/approach - A framework is proposed based on the extent to which team members use communication media to coordinate their actions and execute their tasks, taking into account the extent to which the communication media are synchronous and the extent to which the communication media convey para-verbal and nonverbal aspects of communication. Data of 49 teams with 172 team members were analyzed using stepwise multiple regression analysis. Findings - The level of team virtuality influences the relation between intra-team conflict and perceived team performance. The higher the level of team virtuality, the greater the positive impact of task conflict on perceived team performance. In teams with a low level of virtuality task conflict has a negative impact on perceived team performance, and in high virtual teams task conflict has a positive impact. In addition, process conflict has a negative impact on perceived team performance. Research limitations/implications - The present study provides a framework for the effects of the level of team virtuality that can be used in further research and has implications for practice. Originality/value - The study shows the effects of the level of team virtuality on team performance, which is important considering the emerging use of virtual communication tools in organizations.
机译：目的-本文旨在研究团队虚拟化水平对团队内部冲突对团队绩效的影响的影响，对此尚未进行研究。设计/方法/方法-基于团队成员使用沟通媒介协调其行动和执行其任务的程度，并考虑到沟通媒介的同步程度和沟通媒介的程度，提出了一个框架传达沟通的副语言和非语言方面。使用逐步多元回归分析分析了49个团队和172个团队成员的数据。调查结果-团队虚拟性的水平会影响团队内部冲突与感知团队绩效之间的关系。团队虚拟度越高，任务冲突对团队绩效的积极影响就越大。在虚拟化程度较低的团队中，任务冲突对感知的团队绩效有负面影响，而在虚拟化程度较高的团队中，任务冲突则对积极的团队影响。另外，过程冲突对团队绩效有负面影响。研究的局限性/含义-本研究为团队虚拟性水平的影响提供了一个框架，该框架可用于进一步的研究中并对实践产生影响。原创性/价值-研究显示了团队虚拟化水平对团队绩效的影响，考虑到虚拟沟通工具在组织中的新兴使用，这一点很重要。

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